Cloud Managed Services
Maximize innovation potential with Transcloud's comprehensive Multi-Cloud Managed Services. Our SRE (Site Reliability Engineering) experts collaborate with your team to align business objectives with IT strategies, optimize cloud consumption using Cloud Cost Governance, and automate processes using Infrastructure as Code (IaC) Management. By streamlining operations, we empower your team to focus on driving innovation and delivering exceptional customer experiences.
Highlights
Self-Service & SRE Support
24x7 access to documentation, white papers, and proven SRE (Site Reliability Engineering) best practices for your end-to-end enterprise-ready cloud platform.
AIOps & Governance Framework
Optimize infrastructure effectiveness with our industry-leading Cloud Governance Framework. We specialize in managing and automating cloud infrastructure using AIOps (AI for IT Operations) and Infrastructure as Code (IaC) Management to maximize efficiency and predictive performance.
Portal Access & CSPM
Access to SHI’s Cloud Management Portal, SHI One, which includes visibility and management of cloud support requests and your cloud accounts, coupled with real-time Cloud Security Posture Management (CSPM) visibility.
Operate(and Innovate) in the cloud with confidence
Organizations are moving their workloads to cloud to scale and improve flexibility, but often internal IT departments lack the specialized skills required for effective Cloud Governance and expansion. Transcloud is your ideal partner for Outsourced Cloud Operations. We deploy our advanced capabilities and SRE subject matter experts to manage, secure, and grow your Multi-Cloud environment, giving you the ability and confidence to accelerate further innovation and achieve true business agility.
Service Offers
Basic
- Access to our Transcloud Cloud Management Platform for supported services
- Net payment terms provided (upon credit approval) through Transcloud so you’re not running on a credit card
- Pricing agreements and volume discounts based on qualification
- Flexible support options(direct support from Google Cloud or direct support from Transcloud available at higher tiers)
- Cloud adoption support, includes onboarding assistance, cost-savings recommendations, best practices, helping you understand your cloud bill, and more
Professional
All features of Basic level
- Technical support of the Google Cloud Platform
- Designated Technical Account Manager assigned to your organization
- Annual Cloud Architecture Review
- Annual Cloud Cost Optimization Review
- Escalations to Google Cloud engineers, if required
- Rely on Transcloud for first call support and as a trusted advisor
Managed
All features of Professional level
- Comprehensive 24x7 management
- Incident response for your environment
- SLA’s as low as 30 minutes
- Best practice configuration of Google Cloud services
- Automated alerts based on system and platform events
- Deployment or troubleshooting of new infrastructure
Custom
- We understand that some organizations need specialized support to run critical workloads in the cloud.
- Optional Operating system support
- Optional Database support
- More frequent Cloud Architecture Review