Modernizing KYC Workflows with Document AI and Intelligent Automation

Executive Snapshot

A leading financial institution partnered with Transcloud to automate and secure its KYC (Know Your Customer) verification process. The goal was to replace manual validation with an AI-powered, cloud-native solution built on Google Cloud — capable of handling large-scale document verification while maintaining data security, compliance, and operational efficiency.

Key Outcomes:

• Automated Aadhaar and PAN card data extraction and verification using Visual AI and OCR.
  
• 80% reduction in KYC processing time with end-to-end automation.
  
• Enhanced accuracy and compliance through encrypted data handling.
  
• Achieved scalable, secure, and seamless onboarding with Google Cloud.
• Integrated solution with the Financial Institution’s Oracle based Customer Experience platform.

Challenge

The client’s KYC verification process relied on manual review, resulting in slow turnaround times, inconsistent accuracy, and increased compliance risks. With rapidly growing onboarding volumes, the existing setup could no longer meet the required speed, scale, or audit standards.

Key Challenges:

• Manual KYC validation creating operational bottlenecks and inefficiencies.
  
• High error rates introducing compliance and audit risks.
  
• Limited scalability during onboarding surges.
  
• Need for AI-driven automation without compromising data privacy or accuracy.
  

Solution

Transcloud architected and deployed an AI-driven KYC automation solution on Google Cloud, integrating Visual AI and Document Processing AI to automate Aadhaar and PAN card validation. The system extracted and verified key identity details in real time.
To ensure security and compliance, Transcloud implemented data encryption, role-based access control (RBAC), and secure APIs for controlled data exchange. The cloud-native architecture leveraged Google Cloud’s scalability, managed services, and observability tools — ensuring high availability, fault tolerance, and continuous monitoring across the verification workflow. 

The solution is also architected to be tightly integrated with the client’s Oracle-based Customer Experience Platform through secure communication and protocols, for an end-to-end friction-less experience both for the customer and the Banking executives.

Impact

The AI-powered modernization reshaped the client’s KYC operations — turning a manual, error-prone process into an automated, scalable, and compliant verification system.

Key Outcomes:

• 80% faster verification: Automated workflows dramatically reduced processing time.
  
• Accuracy at scale: AI-based validation minimized manual errors and inconsistencies.
  
• Effortless scalability: Google Cloud infrastructure supported dynamic volume of requests with zero performance degradation.
  
• Enhanced compliance: End-to-end encryption and access control ensured data protection and audit readiness.
  
• Improved customer onboarding: Faster verification lowered drop-off rates and improved customer satisfaction.
  
• Operational transparency: Centralized monitoring and logging offered real-time visibility into verification pipelines.
  

Why Transcloud

The client partnered with Transcloud for our proven expertise in AI-driven cloud automation and our ability to engineer secure, scalable, and compliance-ready solutions on Google Cloud.

Why They Partnered With Us:

• AI & Automation Expertise: Skilled in integrating Document Processing AI and OCR into enterprise workflows.
  
• Google Cloud Engineering Excellence: Deep experience building scalable architectures with Cloud Run, Cloud Storage, and Vertex AI.
  
• Data Security First: Encryption, access control, and governance built into every layer of design.
  
• Outcome-Oriented Approach: Architectures aligned with regulatory, operational, and customer success KPIs.
  
• SLA-Driven Delivery: 99% uptime, proactive monitoring, and rapid issue response ensured reliability.
  
• Client-Centric Collaboration: Transparent communication, measurable ROI, and long-term support as a trusted partner.