Cloud Managed Services
Maximize innovation potential with Transcloud's comprehensive Cloud Managed Services. Our seasoned experts collaborate with your team to align business objectives with IT strategies, optimize cloud consumption, and automate processes. By streamlining operations, we empower your team to focus on driving innovation and delivering exceptional customer experiences.
Highlights
Self-Service Technical Support
24x7 access to documentation, white papers and reference architectures for your end-to-end enterprise-ready cloud platform.
Automate Cloud Operations
Optimize infrastructure effectiveness with our industry standard practice. We specialize in managing and automating cloud infrastructure to maximize efficiency and performance.
Transcloud Portal Access
Access to SHI’s Cloud Management Portal, SHI One, which includes visibility and management of cloud support requests and your cloud accounts.
Operate(and Innovate) in the cloud with confidence
Organizations are moving their workloads to cloud to scale, and improve flexibility, but often internal IT departments don’t possess the skills to effectively maintain and expand their cloud environment. Transcloud can help. We have the capabilities and skilled subject matter experts to manage, secure, and grow your cloud environment, giving you the ability and confidence to drive further innovation for your business.
Service Offers
Basic
- Access to our Transcloud Cloud Management Platform for supported services
- Net payment terms provided (upon credit approval) through Transcloud so you’re not running on a credit card
- Pricing agreements and volume discounts based on qualification
- Flexible support options(direct support from Google Cloud or direct support from Transcloud available at higher tiers)
- Cloud adoption support, includes onboarding assistance, cost-savings recommendations, best practices, helping you understand your cloud bill, and more
Professional
All features of Basic level
- Technical support of the Google Cloud Platform
- Designated Technical Account Manager assigned to your organization
- Annual Cloud Architecture Review
- Annual Cloud Cost Optimization Review
- Escalations to Google Cloud engineers, if required
- Rely on Transcloud for first call support and as a trusted advisor
Managed
All features of Professional level
- Comprehensive 24x7 management
- Incident response for your environment
- SLA’s as low as 30 minutes
- Best practice configuration of Google Cloud services
- Automated alerts based on system and platform events
- Deployment or troubleshooting of new infrastructure
Custom
- We understand that some organizations need specialized support to run critical workloads in the cloud.
- Optional Operating system support
- Optional Database support
- More frequent Cloud Architecture Review